About

FAQ

• Where is the store based?

  Watertown, MA

• What is viking knitting?

  In short what we call viking knitting is a modern approximation of how wire was woven into a chain and then stretched to create jewelry worn by the wealthy members of old Norse societies.

• BRACELET FIT GUIDE

  We have a fit guide for bracelets. Lengths or approximations will be included on item listings. To know if a bracelet is right for you, you will need your wrist measurement. Use the guide below for your fit preferences!

  Tight fit – add ¼ - ½ inch (0.6 - 1.25 cm) bigger than your wrist measurement
  Comfortable fit – ¾ to 1 inch (1.9 - 2.5 cm) bigger than your wrist measurement
  Loose fit – 1 ¼ (or slightly more) (3.2 cm or more) than your wrist measurement

• Are your products hypoallergenic?

  Most of our pieces are hypoallergenic! However, in some pieces there may be nickel, brass, or the occasional unknown metal (particularly for recycled components). If you have any questions please ask!

• Care Instructions

  Avoid getting your jewelry wet! It's okay to get a little wet while out and about, but do not shower or swim with your jewelry on. While the viking knit wire chains will not tarnish, certain clasps, charms, or beads may do so.

  Your jewelry is best stored in a jewelry pouch or in plastic. Do not store them under heavy objects as this could irreparably damage the chain on your piece.

• Do you accept orders placed outside of the US?

  Yes, we do! Please note that we are not responsible for any customs fees or import taxes levied by your country.

• Why are your international shipping rates so high?

  International shipping is absurdly high in cost no matter which country it is. I am trying to find a solution to make shipping internationally more affordable, but until then I am taking a slight hit on it to try to help international customers.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Do you take custom orders?

  Yes! Most of our pieces can be made to order for you (unless it is specifically stated that the piece is one-of-a-kind), but if you have your own idea for a piece we can do that too!

  The one exception is for keychains, which are specifically made from scrap wire.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.